Customer-data management: TecSA Software Services Sdn Bhd (Malaysia) · India service operations: TECSA Enterprises Private Limited
Effective date: 24 July 2026 · Company responsibilities clarified: 15 October 2026
1. Request deletion in the Fixiyo app
Open Fixiyo and sign in to the account you wish to delete. Go to your Profile, then find the Delete Account or Data Deletion option. Review the information shown, complete any identity verification, and follow the confirmation steps. Account deletion is submitted only after the app confirms your request.
2. Request deletion by email
If you cannot access your account or the in-app option is unavailable, email tecsa.softwaremobile@gmail.com from the email address linked to your account. Use the subject Fixiyo Data Deletion Request.
Include your name, registered mobile number, registered email address, country, and a recent booking reference if available. Do not send your password, one-time codes, full card details, or unnecessary identity documents. We may ask for limited additional information to verify account ownership.
3. Facebook Login data deletion
If your Fixiyo account is linked to Facebook Login, use either method above and identify your request as relating to Facebook Login. You can also remove Fixiyo from your Facebook Apps and Websites settings. Removing Fixiyo there stops future Facebook access but does not necessarily delete the separate Fixiyo account or records required by law.
4. What happens after your request
We will verify your request and begin the deletion process. We aim to complete verified requests within 30 days, unless a longer period is reasonably needed or permitted by law. We may contact you if additional information or time is required. Your account may be disabled during processing, and account access generally cannot be restored after deletion is complete.
5. Data that may be deleted or de-identified
Subject to lawful retention obligations, this may include your profile information, social-login identifiers, saved service addresses, notification tokens, optional profile content and other personal data no longer required for a legitimate purpose.
6. Records we may need to retain
Fixiyo may retain records reasonably required for tax, accounting, consumer protection, warranty claims, safety, fraud prevention, disputes or other legal obligations. Any retained personal information remains restricted to those permitted purposes. Aggregated or irreversibly anonymised information may also be retained.
7. Request deletion or correction of selected information
You may also request correction or deletion of particular information without closing your account by emailing our team. Certain information may be necessary to complete ongoing bookings or comply with legal requirements.
8. Contact and related policy
For privacy or data-deletion enquiries, contact TecSA Software Services Sdn Bhd (Malaysia), which manages Fixiyo customer data, at tecsa.softwaremobile@gmail.com. You can read our Privacy Policy for more details.